Thomson Reuters Legal Status

All Systems Operational

Westlaw US Operational

Westlaw UK Operational

Westlaw Canada Operational

CoCounsel Core Operational

CoCounsel Drafting Operational

Practical Law US Operational

Practical Law UK Operational

Practical Law Canada Operational

CLEAR Operational

CLEAR API Operational

CLEAR Batch Operational

Legal Tracker Operational

Legal Tracker - US Operational

Legal Tracker - AUS Operational

Legal Tracker - UK Operational

Legal Tracker - GER Operational

Legal Tracker - CAN Operational

HighQ Operational

APAC HiqhQ (Collaborate) Operational

APAC HiqhQ (Publisher) Operational

CAN HiqhQ (Collaborate) Operational

CAN HiqhQ (Publisher) Operational

EMEA HiqhQ (Collaborate) Operational

EMEA HiqhQ (Publisher) Operational

OFFSHORE HiqhQ (Collaborate) Operational

OFFSHORE HiqhQ (Publisher) Operational

UAE HiqhQ (Collaborate) Operational

UAE HiqhQ (Publisher) Operational

UK HiqhQ (Collaborate) Operational

UK HiqhQ (Publisher) Operational

USA HiqhQ (Collaborate) Operational

USA HiqhQ (Publisher) Operational

Contract Express Operational

APAC Contract Express Operational

CAN Contract Express Operational

EMEA Contract Express Operational

OFFSHORE Contract Express Operational

UAE Contract Express Operational

UK Contract Express Operational

USA Contract Express Operational

Self-Service Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 23, 2025

No incidents reported today.

Nov 22, 2025

P2 - INC0099279 - CoCounsel Core - Draft Skill Unavailable for the UK and EU Regions

Resolved - This incident has been resolved.
Nov 22, 17:01 CST

Investigating - Investigating - We are currently experiencing an issue with the Draft skill feature with our CoCounsel 2.0 service impacting the UK and EU regions, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Nov 21, 12:38 CST

Nov 21, 2025

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

P1 - INC0074107 - Multiple alerts in cocounsel due to Cloudflare outage in US, UK and CA region

Resolved - Resolved - Cloudflare has implemented a fix, and the incident has now been resolved
Nov 18, 09:12 CST

Investigating - Investigating - We are currently experiencing an issue with our CoCounsel Core, CoCounsel Drafting service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Nov 18, 08:01 CST

P1 - INC0082325 - CLEAR - Service Outage

Resolved - Resolved - A fix has been implemented, and the issue has now been resolved.
Nov 18, 09:06 CST

Investigating - Investigating - We are currently experiencing an issue with our CLEAR, CLEAR API, CLEAR Batch service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Nov 18, 07:51 CST

Cloudflare DNS global outage

Resolved - Cloudflare have implemented a fix and the incident has now been resolved.
Nov 18, 09:00 CST

Investigating - Internal monitoring identified an outage with the third-party service provider. This might be affecting HighQ clients utilizing Cloudflare DNS.

For more information please visit,
https://www.cloudflarestatus.com/
Nov 18, 07:42 CST

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

HighQ UK region a subset of instances are down due to a power outage.

Resolved - The issue was resolved after our data centre partner restored power to the affected equipment. Our team worked closely with them throughout the process and took additional steps to bring all systems and services back online.
All impacted services are now restored. We will continue to monitor closely to ensure everything remains stable. Thank you for your patience and understanding.
Nov 15, 04:23 CST

Identified - We are seeing positive progress following the earlier power issue. Key network equipment is now coming back online, and we expect network connectivity to be restored soon. Once fully operational, impacted services should begin recovering. Thank you for your patience as our team continues to monitor the situation closely.
Nov 15, 03:07 CST

Investigating - We are currently experiencing an issue with our UK HiqhQ (Collaborate) and UK HiqhQ (Publisher) service, a subset of instances are temporarily unavailable due to a data center power issue. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Nov 15, 02:17 CST

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.