All Systems Operational

Westlaw Operational
Westlaw US Operational
Westlaw Canada Operational
Westlaw UK Operational
Westlaw ANZ Operational
Westlaw Japan Operational
CoCounsel Legal Operational
CoCounsel Core - US Operational
CoCounsel Core - CAN Operational
CoCounsel Core - UK Operational
CoCounsel Core - AU Operational
CoCounsel Core - EU Operational
CoCounsel for Word Operational
CoCounsel Drafting Operational
Practical Law Operational
Practical Law US Operational
Practical Law Canada Operational
Practical Law UK Operational
Practical Law ANZ Operational
CLEAR Operational
CLEAR Operational
CLEAR API Operational
CLEAR Batch Operational
Legal Tracker Operational
Legal Tracker - US Operational
Legal Tracker - AUS Operational
Legal Tracker - UK Operational
Legal Tracker - GER Operational
Legal Tracker - CAN Operational
Legal Tracker - UAE Operational
HighQ Operational
APAC HiqhQ (Collaborate) Operational
APAC HiqhQ (Publisher) Operational
CAN HiqhQ (Collaborate) Operational
CAN HiqhQ (Publisher) Operational
EMEA HiqhQ (Collaborate) Operational
EMEA HiqhQ (Publisher) Operational
OFFSHORE HiqhQ (Collaborate) Operational
OFFSHORE HiqhQ (Publisher) Operational
UAE HiqhQ (Collaborate) Operational
UAE HiqhQ (Publisher) Operational
UK HiqhQ (Collaborate) Operational
UK HiqhQ (Publisher) Operational
USA HiqhQ (Collaborate) Operational
USA HiqhQ (Publisher) Operational
Contract Express Operational
APAC Contract Express Operational
CAN Contract Express Operational
EMEA Contract Express Operational
OFFSHORE Contract Express Operational
UAE Contract Express Operational
UK Contract Express Operational
USA Contract Express Operational
Self-Service Portal Operational
Self-Service Portal Operational
Legal Learning Hub Operational
Legal Learning Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Legal Tracker Monthly Windows Patching Jul 25, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 07/25/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:43 CST

Legal Tracker Monthly Windows Patching Aug 22, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 08/22/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:45 CST

Legal Tracker Monthly Windows Patching Sep 19, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 09/19/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:47 CST

Legal Tracker Monthly Windows Patching Oct 24, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 10/24/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:50 CST

Legal Tracker Monthly Windows Patching Nov 21, 2026 10:00-18:00 CST

"Tracker will be undergoing maintenance and unavailable on Saturday 11/21/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:52 CST

Legal Tracker Monthly Windows Patching Dec 19, 2026 10:00-18:00 CST

"Tracker will be undergoing maintenance and unavailable on Saturday 12/19/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:56 CST
Jul 20, 2026

No incidents reported today.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Resolved - The issue affecting email delivery to certain recipient domains protected by Mimecast has been resolved. Following an extended monitoring period, we have observed normal email delivery and no further customer impact.

Our investigation found no issues within our platform, and service recovered without any corrective action on our part. Based on the information available, we believe the cause of the disruption was external to our service. We will continue to review any information that becomes available to help further understand the underlying cause.

This incident is now closed. Thank you for your patience while we investigated and monitored the situation.

Jul 17, 08:51 CDT
Investigating - We are investigating an issue affecting a limited number of customers where HighQ emails are not being delivered to certain recipient domains using Mimecast. The impact is limited to a small subset of customers. Our teams are actively investigating and will provide further updates as more information becomes available.
Jul 17, 05:28 CDT
Jul 16, 2026

No incidents reported.

Jul 15, 2026
Resolved - This incident has been resolved.
Jul 15, 14:16 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 13:54 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 13:39 CDT
Investigating - Customers with SSO enabled get redirected to HighQ Hub when attempting to log in. We are currently investigating the issue.
Jul 15, 13:02 CDT
Jul 14, 2026
Resolved - Service was restored earlier and has remained stable throughout our monitoring period. As no further issues have been observed, we are now closing this incident.

We appreciate your patience while we investigated and resolved the disruption. Should you experience any further issues, please contact our support team.

Jul 14, 06:10 CDT
Monitoring - The service disruption affecting customer environments has now been resolved, and all services are operating normally.

Our teams identified the issue and implemented corrective actions to restore service. We continue to monitor the environment closely to ensure ongoing stability.

We apologise for the disruption and thank you for your patience and understanding.

Jul 14, 05:13 CDT
Investigating - We are currently investigating an issue affecting customer environments hosted in the Azure UK region. Customers may be experiencing difficulties accessing their instance at this time.

Our engineering teams are actively working to identify the cause and restore service as quickly as possible. We will provide further updates as more information becomes available.

We apologise for the inconvenience and appreciate your patience while we work to resolve this issue.

Jul 14, 05:05 CDT
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Resolved - This incident has been resolved.
Jul 9, 16:28 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 13:13 CDT
Investigating - We are investigating an issue with the HighQ Contract Express integration in the US region.
Jul 8, 10:58 CDT
Resolved - This incident has been resolved.
Jul 9, 15:12 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 09:39 CDT
Investigating - We are currently investigating this issue.
Jul 9, 08:56 CDT
Jul 8, 2026
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.