All Systems Operational

Westlaw Operational
Westlaw US Operational
Westlaw Canada Operational
Westlaw UK Operational
Westlaw ANZ Operational
Westlaw Japan Operational
CoCounsel Legal Operational
CoCounsel Core Operational
CoCounsel for Word Operational
CoCounsel Drafting Operational
Practical Law Operational
Practical Law US Operational
Practical Law Canada Operational
Practical Law UK Operational
Practical Law ANZ Operational
CLEAR Operational
CLEAR Operational
CLEAR API Operational
CLEAR Batch Operational
Legal Tracker Operational
Legal Tracker - US Operational
Legal Tracker - AUS Operational
Legal Tracker - UK Operational
Legal Tracker - GER Operational
Legal Tracker - CAN Operational
Legal Tracker - UAE Operational
HighQ Operational
APAC HiqhQ (Collaborate) Operational
APAC HiqhQ (Publisher) Operational
CAN HiqhQ (Collaborate) Operational
CAN HiqhQ (Publisher) Operational
EMEA HiqhQ (Collaborate) Operational
EMEA HiqhQ (Publisher) Operational
OFFSHORE HiqhQ (Collaborate) Operational
OFFSHORE HiqhQ (Publisher) Operational
UAE HiqhQ (Collaborate) Operational
UAE HiqhQ (Publisher) Operational
UK HiqhQ (Collaborate) Operational
UK HiqhQ (Publisher) Operational
USA HiqhQ (Collaborate) Operational
USA HiqhQ (Publisher) Operational
Contract Express Operational
APAC Contract Express Operational
CAN Contract Express Operational
EMEA Contract Express Operational
OFFSHORE Contract Express Operational
UAE Contract Express Operational
UK Contract Express Operational
USA Contract Express Operational
Self-Service Portal Operational
Self-Service Portal Operational
Legal Learning Hub Operational
Legal Learning Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Legal Tracker Monthly Windows Patching May 23, 2026 09:00-17:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jan 22, 2026 - 10:52 CST

Legal Tracker Monthly Windows Patching Jun 20, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 06/20/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:29 CST

Legal Tracker Monthly Windows Patching Jul 25, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 07/25/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:43 CST

Legal Tracker Monthly Windows Patching Aug 22, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 08/22/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:45 CST

Legal Tracker Monthly Windows Patching Sep 19, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 09/19/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:47 CST

Legal Tracker Monthly Windows Patching Oct 24, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 10/24/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:50 CST

Legal Tracker Monthly Windows Patching Nov 21, 2026 10:00-18:00 CST

"Tracker will be undergoing maintenance and unavailable on Saturday 11/21/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:52 CST

Legal Tracker Monthly Windows Patching Dec 19, 2026 10:00-18:00 CST

"Tracker will be undergoing maintenance and unavailable on Saturday 12/19/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:56 CST
May 16, 2026

No incidents reported today.

May 15, 2026
CLEAR API Company Report Issue
Resolved - The issue was been resolved.
May 15, 18:33 CDT
Investigating - We are currently experiencing an elevated error rate affecting Company Report requests.

Our team is actively working to resolve the issue. We currently estimate resolution by 6:00 PM CT.
May 15, 13:14 CDT
May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026
Workflow issue impacting some HighQ customers in UK
Resolved - We have resolved the issue that caused workflows to process more slowly than normal. System resources have been increased and workflow performance has returned to expected levels.

We apologize for any inconvenience.
May 11, 08:09 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 07:19 CDT
Investigating - We are currently investigating this issue.
May 11, 06:28 CDT
May 10, 2026

No incidents reported.

May 9, 2026
Westlaw Search Degradation
Resolved - This incident has been resolved.
May 9, 00:15 CDT
Update - All infrastructure is reporting as healthy, We have returned traffic to normal routing.
May 9, 00:14 CDT
Update - All infrastructure is reporting as healthy, We have returned traffic to normal routing.
May 9, 00:12 CDT
Monitoring - All infrastructure is reporting as healthy, and we are monitoring systems as we return traffic to normal routing.
May 8, 19:27 CDT
Update - We continue to work with our cloud provider to route around and restore our degraded infrastructure.
May 8, 11:02 CDT
Update - We are continuing to work on a fix for this issue.
May 8, 03:29 CDT
Update - All new user sessions are routed to the functional region US-East2 and we continue to monitor the progress of AWS.
May 8, 03:29 CDT
Update - We continue to shift traffic away from the degraded infrastructure. Most features are functional with some experiencing longer response times.
May 7, 22:05 CDT
Identified - Search features are degraded in one region. We are in the process of shifting traffic to our second region, and all new user sessions will now be routed to the functional region.
May 7, 20:12 CDT
May 8, 2026
iSheet issue some HIghQ customers hosted in EMEA
Resolved - All services have now been fully restored and are operating normally as of 13:42 UTC.

During this incident, some customers experienced delays and intermittent errors when accessing the platform. We identified the issue within our database infrastructure and applied corrective actions to restore service.

We are continuing to monitor the platform closely to ensure ongoing stability and are conducting a review to help prevent recurrence.

Thank you for your patience while we worked to resolve this.
May 8, 09:46 CDT
Investigating - We are currently investigating this issue.
May 8, 08:15 CDT
May 7, 2026
HighQ US Outage
Resolved - This incident has been resolved.
May 7, 13:33 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 10:17 CDT
Identified - The issue has been identified and a fix is being implemented.
May 7, 09:55 CDT
Emails not being sent for some HighQ instances in UK
Resolved - This incident has been resolved.
May 7, 09:34 CDT
Update - We are continuing to monitor for any further issues.
May 7, 09:07 CDT
Monitoring - Email services have been restarted, emails have been sent and the backlog has been cleared.
May 7, 09:04 CDT
Investigating - We are currently investigating this issue.
May 7, 08:47 CDT
May 6, 2026
HighQ US Outage
Resolved - This incident has been resolved.
May 6, 15:34 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 12:47 CDT
Investigating - We are currently investigating this issue.
May 6, 11:58 CDT
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

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