All Systems Operational

Westlaw Operational
Westlaw US Operational
Westlaw Canada Operational
Westlaw UK Operational
Westlaw ANZ Operational
Westlaw Japan Operational
CoCounsel Legal Operational
CoCounsel Core - US Operational
CoCounsel Core - CAN Operational
CoCounsel Core - UK Operational
CoCounsel Core - AU Operational
CoCounsel Core - EU Operational
CoCounsel for Word Operational
CoCounsel Drafting Operational
Practical Law Operational
Practical Law US Operational
Practical Law Canada Operational
Practical Law UK Operational
Practical Law ANZ Operational
CLEAR Operational
CLEAR Operational
CLEAR API Operational
CLEAR Batch Operational
Legal Tracker Operational
Legal Tracker - US Operational
Legal Tracker - AUS Operational
Legal Tracker - UK Operational
Legal Tracker - GER Operational
Legal Tracker - CAN Operational
Legal Tracker - UAE Operational
HighQ Operational
APAC HiqhQ (Collaborate) Operational
APAC HiqhQ (Publisher) Operational
CAN HiqhQ (Collaborate) Operational
CAN HiqhQ (Publisher) Operational
EMEA HiqhQ (Collaborate) Operational
EMEA HiqhQ (Publisher) Operational
OFFSHORE HiqhQ (Collaborate) Operational
OFFSHORE HiqhQ (Publisher) Operational
UAE HiqhQ (Collaborate) Operational
UAE HiqhQ (Publisher) Operational
UK HiqhQ (Collaborate) Operational
UK HiqhQ (Publisher) Operational
USA HiqhQ (Collaborate) Operational
USA HiqhQ (Publisher) Operational
Contract Express Operational
APAC Contract Express Operational
CAN Contract Express Operational
EMEA Contract Express Operational
OFFSHORE Contract Express Operational
UAE Contract Express Operational
UK Contract Express Operational
USA Contract Express Operational
Self-Service Portal Operational
Self-Service Portal Operational
Legal Learning Hub Operational
Legal Learning Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Legal Tracker Monthly Windows Patching Sep 19, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 09/19/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:47 CST

Legal Tracker Monthly Windows Patching Oct 24, 2026 10:00-18:00 CDT

"Tracker will be undergoing maintenance and unavailable on Saturday 10/24/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:50 CST

Legal Tracker Monthly Windows Patching Nov 21, 2026 10:00-18:00 CST

"Tracker will be undergoing maintenance and unavailable on Saturday 11/21/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:52 CST

Legal Tracker Monthly Windows Patching Dec 19, 2026 10:00-18:00 CST

"Tracker will be undergoing maintenance and unavailable on Saturday 12/19/2026, from 9:00 AM PST to 5:00 PM PST."
Posted on Jan 28, 2026 - 12:56 CST

Sep 6, 2026

No incidents reported today.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Westlaw Deep Research Latency
Resolved - This incident has been resolved.
Sep 4, 15:55 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 15:29 CDT
Investigating - We are currently investigating an issue with Deep Research prompts not completing in Westlaw and Practical Law
Sep 4, 15:01 CDT
HighQ delays to outbound email
Resolved - Closing incident, no further issues.
Sep 4, 10:09 CDT
Monitoring - The delays affecting HighQ email to Microsoft 365 / Outlook recipients have been resolved. The cause was a change within Microsoft's email filtering service, now reversed. No email was lost, queued messages have been delivered.
Sep 4, 08:06 CDT
Identified - We are currently experiencing delays in the delivery of emails sent from HighQ instances to recipients whose email is hosted on Microsoft 365 / Outlook. This began at approximately 08:50 BST (07:50 UTC) on 4 September 2026 and is ongoing.

Emails, including site notifications, document alerts, verification passcodes and password reset emails, may arrive late. If you are waiting on a verification passcode or password reset, please allow additional time before requesting another.

Affected messages are held in our outbound queue and are being retried automatically. They will be delivered once the issue is resolved.

Recipients on other email platforms are unaffected, as is all other HighQ functionality, the application itself is fully available.

We have identified the cause as an issue with the receiving email infrastructure, which is outside Thomson Reuter's systems, and we are engaging the provider.
Sep 4, 06:43 CDT

Sep 3, 2026

New CoCounsel Unavailable is displaying a message, "The agent is currently unavailable. Please try again later."
Resolved - This incident has been resolved.
Sep 3, 17:22 CDT
Update - We are continuing to monitor for any further issues.
Sep 3, 17:15 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 17:14 CDT
Update - We are continuing to investigate this issue; however, the agent started to respond again, but is having latency
Sep 3, 17:03 CDT
Update - We are continuing to investigate this issue. CoCounsel Legal, the classic version, is working. You can switch to the Classic version and use its skills for the time being.
Sep 3, 17:01 CDT
Update - CoCounsel Legal the classic version is working. You can switch to the Classic version and use its skills
Sep 3, 16:27 CDT
Update - We are continuing to investigate this issue.
Sep 3, 16:11 CDT
Investigating - We are currently investigating this issue.
Sep 3, 16:11 CDT
CLEAR Not Authorized Error at Login
Resolved - This incident has been resolved.
Sep 3, 16:01 CDT
Investigating - We are currently experiencing a performance issue with CLEAR Logins. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
Sep 3, 14:44 CDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

HighQHub Azure Migration Postponed
Resolved - The HighQHub Azure migration scheduled for August 30 has been postponed. Pre-migration execution time exceeded the planned maintenance window. All systems are fully functional and operating normally. We will share a rescheduled migration date shortly.
Aug 30, 19:12 CDT

Aug 29, 2026

CLEAR Investigate Search Issue
Resolved - This incident has been resolved.
Aug 29, 21:11 CDT
Investigating - We are currently experiencing a technical issue with the CLEAR Investigate Search feature.
Our team is actively working to resolve this as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience.
Aug 29, 19:17 CDT

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

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