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AI Research Slowness in CoCounsel and Westlaw applications
Incident
Report for Thomson Reuters Legal
Resolved
The AI Research feature for CoCounsel and Westlaw is now fully restored. Our team resolved the underlying issue and services are back to normal. We apologize for the disruption and appreciate your patience.
If you continue to experience problems, please contact Customer Support
If you continue to experience problems, please contact Customer Support
Investigating
We are currently experiencing an issue with the AI Research feature with our CoCounsel and Westlaw service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
This incident affected: Practical Law (Practical Law US, Practical Law Canada, Practical Law UK), CoCounsel Core (CoCounsel Core), CoCounsel Drafting (CoCounsel Drafting), and Westlaw (Westlaw US, Westlaw Canada, Westlaw UK).