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Workspace and File Issues Affecting the new CoCounsel experience in the US

Incident Report for Thomson Reuters Legal

Resolved

This incident has been resolved.
Posted Oct 20, 2026 - 16:25 CDT

Update

We are continuing to investigate this issue.
Posted Oct 20, 2026 - 15:52 CDT

Update

Login access is available. We are continuing to investigate issues affecting workspaces and files in the new CoCounsel experience in the US.
Posted Oct 20, 2026 - 15:48 CDT

Update

We are continuing to investigate this issue.
Posted Oct 20, 2026 - 15:48 CDT

Investigating

We are currently experiencing an issue with our CoCounsel service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Posted Oct 20, 2026 - 15:17 CDT
This incident affected: CoCounsel Legal (CoCounsel Core - US).