Westlaw Deep Research Latency

Incident Report for Thomson Reuters Legal

Resolved

This incident has been resolved.
Posted Sep 04, 2026 - 15:55 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 04, 2026 - 15:29 CDT

Investigating

We are currently investigating an issue with Deep Research prompts not completing in Westlaw and Practical Law
Posted Sep 04, 2026 - 15:01 CDT
This incident affected: Practical Law (Practical Law US, Practical Law Canada, Practical Law UK, Practical Law ANZ) and Westlaw (Westlaw US, Westlaw Canada, Westlaw UK, Westlaw ANZ).