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HighQ Service Disruption - Australia Region
Incident
Report for Thomson Reuters Legal
Resolved
This incident has been resolved.
Monitoring
Service has been restored for customers hosted in the Australia region. All backend services are now operational.
We are actively monitoring the platform to ensure continued stability and are investigating the root cause of the issue. Further updates will be shared if required.
We are actively monitoring the platform to ensure continued stability and are investigating the root cause of the issue. Further updates will be shared if required.
Investigating
We are currently investigating a service disruption affecting some customers hosted in the Australia region. Some backend services are unavailable, which may result in errors or inability to access the service.
Our teams are actively working to restore normal operations and we will provide further updates as progress is made.
Our teams are actively working to restore normal operations and we will provide further updates as progress is made.
This incident affected: HighQ (APAC HiqhQ (Collaborate), APAC HiqhQ (Publisher)).