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Welcome to the Thomson Reuters Legal Product Status page – This is the centralized resource for real-time visibility into the performance and availability of all Thomson Reuters legal products.
This portal provides updates on service status, ongoing incidents, scheduled maintenance, and performance issues across our legal product suite. Our goal is to keep you informed with timely, accurate information so you can plan your work accordingly.
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Investigating issue affecting UAE (ZAE1) region
Incident
Report for Thomson Reuters Legal
Resolved
The issue affecting the UAE North (ZAE1) region has been resolved. Between approximately 11:55 UTC and 14:50 UTC, some HighQ functionality may have been affected for customers hosted in this region, including workflow and other features that rely on connected services, and you may also have experienced slower than usual response times. This was caused by a regional network connectivity issue. Connectivity has been restored and services are operating normally.
We are continuing to investigate the underlying cause with our infrastructure teams. We apologise for any inconvenience.
We are continuing to investigate the underlying cause with our infrastructure teams. We apologise for any inconvenience.
Investigating
We are investigating an issue affecting the UAE North (ZAE1) region that began at approximately 11:55 UTC. Some functionality may be affected or delayed for customers hosted in this region.
This incident affected: HighQ (UAE HighQ (Collaborate)).