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Westlaw US and UK - Deep Research latency and errors

Incident Report for Thomson Reuters Legal

Resolved

This incident has been resolved.
Posted Oct 08, 2026 - 11:13 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2026 - 11:00 CDT

Investigating

We are currently investigating an issue with Deep Research Westlaw US and UK that is resulting in prompts timing out and not returning results. Teams are engaged and actively troubleshooting the issue.
Posted Oct 08, 2026 - 09:08 CDT
This incident affected: Westlaw (Westlaw US, Westlaw UK).