UK On - Prem mail server issue

Incident Report for Thomson Reuters Legal

Resolved

The issue has been resolved, and outbound emails are now being sent successfully from the queue.
Posted Apr 01, 2026 - 05:20 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 01, 2026 - 05:11 CDT

Update

We are currently investigating the issue.
Posted Apr 01, 2026 - 04:51 CDT

Investigating

Outgoing emails are currently stuck in the queue, and the issue is under investigation.
Posted Apr 01, 2026 - 03:39 CDT
This incident affected: HighQ (UK HiqhQ (Collaborate)).
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