AI research features within Westlaw and CoCounsel are failing

Incident Report for Thomson Reuters Legal

Resolved

This incident has been resolved.

Posted Mar 31, 2026 - 15:31 CDT

Investigating

We are currently investigating this issue.

Posted Mar 31, 2026 - 13:08 CDT

This incident affected: Practical Law (Practical Law US, Practical Law Canada, Practical Law UK, Practical Law ANZ), CoCounsel Legal (CoCounsel Core), CoCounsel for Word (CoCounsel Drafting), and Westlaw (Westlaw US, Westlaw Canada, Westlaw UK, Westlaw ANZ).