Welcome to the Thomson Reuters Legal Product Status page – This is the centralized resource for real-time visibility into the performance and availability of all Thomson Reuters legal products.
This portal provides updates on service status, ongoing incidents, scheduled maintenance, and performance issues across our legal product suite. Our goal is to keep you informed with timely, accurate information so you can plan your work accordingly.
For proactive notifications, subscribe to updates to receive alerts about status changes and incidents affecting your specific legal products.
A fix has been implemented and we are monitoring the results.
Posted Oct 06, 2026 - 11:44 CDT
Identified
We have identified the issue and have applied a fix for Deep Research, and Deep Research prompts are now functioning as expected. We are continuing to work on resolving issues with AI Assisted Research in Westlaw US
Posted Oct 06, 2026 - 11:17 CDT
Investigating
We are currently investigating an issue with Deep Research and AI Assisted Research in Westlaw US that is resulting in prompts timing out and not returning results. Teams are engaged and actively troubleshooting the issue.
