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HighQ CAN1 (Mississauga) - All instances are down
Incident
Report for Thomson Reuters Legal
Resolved
This incident has been resolved.
Update
Service has been restored in HighQ CAN (Mississauga). The network issue has been resolved, and connectivity is now back up. All impacted customer instances are fully recovered/operational.
Update
Our network vendor is actively engaged, and they are investigating and working to restore service.
Investigating
We are currently experiencing an issue with our HighQ CAN service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
This incident affected: HighQ (CAN HiqhQ (Collaborate), CAN HiqhQ (Publisher)).