Emails not being sent for some HighQ instances in UK

Incident Report for Thomson Reuters Legal

Resolved

This incident has been resolved.
Posted May 07, 2026 - 09:34 CDT

Update

We are continuing to monitor for any further issues.
Posted May 07, 2026 - 09:07 CDT

Monitoring

Email services have been restarted, emails have been sent and the backlog has been cleared.
Posted May 07, 2026 - 09:04 CDT

Investigating

We are currently investigating this issue.
Posted May 07, 2026 - 08:47 CDT
This incident affected: HighQ (UK HiqhQ (Collaborate)).
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