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iSheet issue some HIghQ customers hosted in EMEA
Incident
Report for Thomson Reuters Legal
Resolved
All services have now been fully restored and are operating normally as of 13:42 UTC.
During this incident, some customers experienced delays and intermittent errors when accessing the platform. We identified the issue within our database infrastructure and applied corrective actions to restore service.
We are continuing to monitor the platform closely to ensure ongoing stability and are conducting a review to help prevent recurrence.
Thank you for your patience while we worked to resolve this.
During this incident, some customers experienced delays and intermittent errors when accessing the platform. We identified the issue within our database infrastructure and applied corrective actions to restore service.
We are continuing to monitor the platform closely to ensure ongoing stability and are conducting a review to help prevent recurrence.
Thank you for your patience while we worked to resolve this.
Investigating
We are currently investigating this issue.
This incident affected: HighQ (EMEA HiqhQ (Collaborate)).