Welcome to the Thomson Reuters Legal Product Status page – your centralized resource for real-time visibility into the performance and availability of all Thomson Reuters legal products. This portal provides updates on service status, ongoing incidents, scheduled maintenance, and performance issues across our legal product suite. Our goal is to keep you informed with timely, accurate information so you can plan your work accordingly.
For proactive notifications, subscribe to updates to receive alerts about status changes and incidents affecting your specific legal products.
Multiple application issues: Third-party vendor issue
Incident
Report for Thomson Reuters Legal
Resolved
This incident has been resolved.
Update
We are continuing to investigate this issue.
Investigating
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
This incident affected: Practical Law US (Practical Law US), Practical Law UK (Practical Law UK), CLEAR (CLEAR, CLEAR API, CLEAR Batch), CoCounsel Core (CoCounsel Core), CoCounsel Drafting (CoCounsel Drafting), Westlaw US (Westlaw US), and Westlaw UK (Westlaw UK).