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This portal provides updates on service status, ongoing incidents, scheduled maintenance, and performance issues across our legal product suite. Our goal is to keep you informed with timely, accurate information so you can plan your work accordingly.
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Westlaw Search Degradation
Incident
Report for Thomson Reuters Legal
Resolved
This incident has been resolved.
Update
All infrastructure is reporting as healthy, We have returned traffic to normal routing.
Update
All infrastructure is reporting as healthy, We have returned traffic to normal routing.
Monitoring
All infrastructure is reporting as healthy, and we are monitoring systems as we return traffic to normal routing.
Update
We continue to work with our cloud provider to route around and restore our degraded infrastructure.
Update
We are continuing to work on a fix for this issue.
Update
All new user sessions are routed to the functional region US-East2 and we continue to monitor the progress of AWS.
Update
We continue to shift traffic away from the degraded infrastructure. Most features are functional with some experiencing longer response times.
Identified
Search features are degraded in one region. We are in the process of shifting traffic to our second region, and all new user sessions will now be routed to the functional region.
This incident affected: Practical Law (Practical Law US, Practical Law Canada, Practical Law UK, Practical Law ANZ) and Westlaw (Westlaw US, Westlaw Canada, Westlaw UK, Westlaw ANZ, Westlaw Japan).