CoCounsel (UK, CA) – Westlaw AI Research Features - Request failing or slow for AIAR and DeepResearch

Incident Report for Thomson Reuters Legal

Resolved

Issue is resolved.
Posted Jun 09, 2026 - 22:12 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 09, 2026 - 17:27 CDT

Update

We are continuing to investigate this issue.
Posted Jun 09, 2026 - 13:11 CDT

Investigating

We are currently investigating this issue.
Posted Jun 09, 2026 - 11:47 CDT
This incident affected: CoCounsel Legal (CoCounsel Core - US), Practical Law (Practical Law Canada, Practical Law UK), and Westlaw (Westlaw Canada, Westlaw UK).