CoCounsel 2.0 - File upload button not being available.

Incident Report for Thomson Reuters Legal

Resolved

The CoCounsel 2.0 - File upload button not being available incident is now resolved.
We’re sorry for any inconvenience caused by this issue.
Posted Nov 03, 2025 - 11:06 CST

Investigating

CoCounsel 2.0 - We are aware that some users are encountering issues with the File Upload button not being available. Signing off and back on should re-enable the button.

We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Posted Oct 31, 2025 - 10:25 CDT
This incident affected: CoCounsel Core (CoCounsel Core) and CoCounsel Drafting (CoCounsel Drafting).