Westlaw AI deep research and CoCounsel searches occasionally failing

Incident Report for Thomson Reuters Legal

Resolved

This incident has been resolved.
Posted Feb 20, 2026 - 15:46 CST

Investigating

We are currently experiencing intermittent issues with the AI Research feature with our CoCounsel service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Posted Feb 20, 2026 - 11:12 CST
This incident affected: CoCounsel Core (CoCounsel Core).