HighQ instances down or inaccessible

Incident Report for Thomson Reuters Legal

Resolved

The issue is mitigated at 3:38 CT.

Posted Oct 22, 2026 - 04:37 CDT

Update

We are continuing to investigate this issue.

Posted Oct 22, 2026 - 02:58 CDT

Investigating

We experienced an infrastructure disruption which resulted in unavailable instances for some US/APAC/EMEA and UAE HighQ instances and login issues.

Posted Oct 22, 2026 - 02:45 CDT

This incident affected: HighQ (APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), OFFSHORE HighQ (Collaborate), UAE HighQ (Collaborate), USA HighQ (Collaborate), USA Gov HighQ (Collaborate)).