AI research features within Westlaw and CoCounsel are failing

Incident Report for Thomson Reuters Legal

Resolved

This incident has been resolved.

Posted Apr 01, 2026 - 02:21 CDT

Update

We are continuing to investigate this issue.

Posted Apr 01, 2026 - 02:17 CDT

Investigating

We are currently investigating this issue.

Posted Mar 31, 2026 - 17:33 CDT

This incident affected: Practical Law (Practical Law US, Practical Law Canada, Practical Law UK, Practical Law ANZ), CoCounsel Legal (CoCounsel Core - US), CoCounsel for Word (CoCounsel Drafting), and Westlaw (Westlaw US, Westlaw Canada, Westlaw UK, Westlaw ANZ).